Before you register with EasyTime ApS (EasyTime), you must read and agree to our terms & conditions (T&C). By signing up for the EasyTime system, you agree to be bound by the T&C, as changed from time to time, and you agree that it is enforceable as if it were a written negotiated agreement signed by EasyTime and you.

You will always find the current T&C in your EasyTime under My EasyTime account.

  1. Description of service

EasyTime is a web-based PSA solution from EasyTime which is based on the concept of SaaS (Software as a Service). The service is provided on an as is and as available basis. Your use of EasyTime is at your sole risk.

  1. Commencement date

The commencement date for the subscription takes effect from the date you accept the T&C while signing up for a subscription of EasyTime.

You have seven (7) calendar days right of cancellation when signing up for EasyTime. If you want to use your right of cancellation, you must send a written notice within the seven (7) calendar days to support@EasyTime.com.

This agreement replaces any prior agreement or offer concerning EasyTime. Any amendment or addition to this agreement must be made in writing and signed by duly authorised representatives from both parties.

  1. Pricing

User licenses

EasyTime will charge a unit fee per user license.

You can buy licenses and modules under My EasyTime account. It is only users with access to the area My EasyTime account and the rights to administrate and purchase licenses that can buy and adjust licenses.

You can grant access for a user to EasyTime by activating users in EasyTime. When you activate a user, you will make use of a user license for that purpose. If you do not have any user licenses left, you will have to buy an extra user license and/or module license under My EasyTime account.

It is your responsibility to deactivate unused user licenses before your next invoice period starts. You are not entitled to any refunds due to inactive user licenses not being deactivated before your next invoicing period starts. You adjust your licenses under My EasyTime account.

The price of EasyTime is calculated by multiplying the unit fees for the different license types with the number of active licenses in each license type. You find your license prices under My EasyTime account.

The fee for EasyTime is charged with effect from the commencement date until the effective date of termination. All fees are exclusive of all taxes or duties imposed by governing authorities. You alone are responsible for payment of all such taxes or duties, excluding only Danish taxes.

Change in pricing

All prices/fees are subject to revisions in accordance with EasyTime’s price list. Price increases must be notified 30 days in advance and will take effect from the next invoice period. The price increase shall be reasonable in view of market conditions from time to time for similar services. Price increases reflecting the development in the Danish net price index shall always be deemed reasonable. The current prices/price list is to be found when you buy new licenses and/or modules in EasyTime.com .

  1. Payment

EasyTime and add-on modules are invoiced according to you monthly spend of users. The changes will take effect as from your next invoice period looking back.

Any objections to an invoice must be communicated by e-mail to invoice@EasyTime.com within 10 days of the date of invoice. Otherwise, the invoice shall be considered approved.

In case of late payment, EasyTime is entitled to late payment interests and reminder fees in accordance with Danish law. As long any invoice, despite a reminder, remains overdue and unpaid, EasyTime may suspend the use of EasyTime and add-on modules until payment. Added licenses or modules within a current invoice period will be billed from the activation date and for the rest of the payment period.

Payment by invoice
All invoices are due for payment within 8 days.

Implementation services
EasyTime has a team of consultants that can help utilize the EasyTime solution to reach your goals that you set when investing in EasyTime.

You can contact the consultants at support@EasyTime.com and discuss the best implementation plan for your company, and you will receive a quote for the implementation and a time frame for the workshops.

If you cancel a planned workshop later than 24 hours before the workshop is to begin, we reserve the right to invoice 50% of the agreed price including prepaid travel expenses. Minimum cancellation fee is 2500 DKK / 3000 SEK / 370 EUR.

If you cancel a planned workshop, on the day of the workshop, we reserve the right to invoice the full price for the workshop including prepaid travel expenses. Minimum cancellation fee is 2500 DKK / 3000 SEK / 370 EUR.

Travel costs for a workshop on-site at the customer have a minimum cost of 30 minutes in travel time. Contact support@EasyTime.com for a precise quote.

Work outside EasyTime’s opening hours will be charged as follows:

  • Work on weekdays between 6-8 AM and 5-7 PM will be charged with a factor of 150% on the hourly rate in our standard price list
  • Work on weekends, on public holidays and on weekdays between 7 PM and 6 AM will be charged with a factor of 200% on the hourly rate in our standard price list

Contact support@EasyTime.com for a precise quote.

When you are in a process with EasyTime consultants, you agree to let us help you set up EasyTime and change/enter data in EasyTime during that period based on an initial written consent.

  1. Support and maintenance

Support is provided by telephone and e-mail (support@EasyTime.com) Monday to Friday (Danish public holidays excluded) in the period from 8 AM to 4 PM CET.

Support is defined by being bug handling and questions about specific features and interfaces. Questions to the setup of integrations, advice on how to use EasyTime according to your processes and broader concept introductions are not considered part of the free support.

Bugs are categorised to be fixed as described below:

  • Low priority bugs not impacting the availability and usage of the software will be corrected within maximum 2 months from receipt of your complaint
  • Normal priority bugs affecting the usage but not the availability of the software will be corrected within maximum 12 days from receipt of your complaint
  • High priority bugs leading to a denial of service on parts of the solution will be corrected within maximum 48 hours from commencement of the first working day following the receipt of your complaint
  • Urgent priority bugs leading to a denial of service on the entire solution will be corrected within maximum 24 hours from the receipt of your complaint

The definition of downtime is that EasyTime is unavailable for the end users and has not been advertised as excused downtime as defined below.

EasyTime’s service level objective for hosting services availability is 99.7% or higher when calculated as average performance per quarter in a calendar year.

In order to initiate a claim for downtime compensation, you must contact EasyTime with the following information: (a) Company name and contact information; (b) the date and begin/end time of the claimed outage(s); and (c) a brief description of the characteristics of the claimed outage(s).

You will be notified within 10 days of the request with the resolution of the request. If rejected, the notification will specify the basis for rejection. If approved, EasyTime will issue a compensation to your account calculated as a percentage (“Weighting factor”) of the total hosting fee in the calendar quarter in which the outage occurred. This compensation will be deducted from the next invoice issued.

Service metrics Potential up time Service level Weighting factor
EasyTime availability 7*24*365 Less than 90% Availability

90.0 – 96.9% Availability

97.0% – 98.5% Availability

> 98.5% – 99.7% Availability

> 99.7% Availability

 80%/Termination

70%

50%

10%

0%

 

  1. Scheduled downtime

Regular maintenance of EasyTime and updates of the servers will be for all customers and is not seen as unavailability as described in the paragraph about Downtime. During our excused downtime, you should be aware that access to EasyTime will be closed down for a limited period (preferably during night time CET, if possible). When extra ordinary maintenance is scheduled, your EasyTime responsibles will get a written notice prior to the excused downtime minimum five days in advance.

Minor outage up to five (5) minutes during the night time (between 22 – 04 CET) can occur when we release normal updates to EasyTime. This is seen as excused downtime although not announced prior to the update.

EasyTime reserves the right to move your application to another server in our hosting environment for operational reasons which are also seen as excused downtime. EasyTime strives to give at least 10 days written notice. EasyTime cannot be held responsible for any external expenses you might have regarding the move.

  1. Client requirements

Technical requirements 

EasyTime and most add-on modules are 100% web-based and compatible with all common operating systems (MS Windows, Linux, Mac OS). You must be connected to the internet in order to have access to EasyTime.

We offer free usage of bandwidth, however, if excessive usage resulting in low performance for other EasyTime customers or significantly exceeds the average bandwidth usage (as determined solely by EasyTime) of other EasyTime customers, we reserve the right to immediately disable your account in order to find a solution for improvement of performance. In this case, we will assist in finding a solution that does not affect other EasyTime customers.

Browsers

As default, EasyTime supports the latest two versions of the below internet browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari

EasyTime recommends keeping the browser and operating system updated with the newest browser versions for security reasons and for the future versions of EasyTime, which might support newer technology than current.

To obtain the optimal usage of the software, the browser must be configured to enable JavaScript and allow cookies.

  1. Termination of your subscription

You are solely responsible for the proper termination of your account. You may terminate your account at any time by sending an email to support@EasyTime.com with your name and site URL.

Termination of this agreement should be e-mailed to EasyTime no later than one (1) month prior to a new subscription renewal.

There will be no refund if you terminate the subscription before the end of your current payment period. There is no termination fee. In the event of termination, your account will be disabled by the end of the paid license period, and you may not be granted access to your account or any files or other content contained in your account although remaining copies of information may remain in our system.

EasyTime may terminate the agreement by three (3) months written notice at the end of a subscription period. However, such termination cannot take effect before two years have lapsed since the commencement date.

  1. Intellectual property rights

You acknowledge that EasyTime owns all software rights, title and interest in and to EasyTime, including, without limitation, all intellectual property rights. Such rights are protected by Danish and international intellectual property laws. EasyTime claims no intellectual property rights over the data and material you enter into EasyTime.

Both parties shall keep in strict confidence, and keep safe and secure, any information which is of a confidential nature, during and after cooperation. The parties acknowledge and agree that the customer materials and customer data are information of a confidential nature. This obligation continues in the event of a termination of this agreement.

  1. Proper use

You agree that you will:

  • provide your accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of EasyTime. You are responsible for maintaining the confidentiality of your EasyTime password and account, and you are furthermore responsible for all activities made on the account
  • use EasyTime in compliance with all applicable local, state, national, and international laws, rules and regulations, including any laws regarding the transmission of technical data exported from your country of residence
  • not re-sell, duplicate, reproduce or exploit any part of EasyTime without the express written permission of EasyTime
  • be responsible for all activity made by your users
  • not add personal information such as social security numbers, race & ethnic origin, union memberships, political views, sexual orientation, religion and other personal data, which EasyTime does not have any input fields for

Violation of any of the foregoing may result in immediate termination of our agreement and may subject you to other legal consequences.

  1. Processing personal data and Privacy policy

In connection with the delivery of the Service, EasyTime processes personal data about the Customer’s employees and possibly third parties to the Customer. EasyTime is the data processor for this processing and reference is made to EasyTime’s data processing agreement, available here. Reference is also made to EasyTime’s privacy policy on how we respect our customers’ privacy.

  1. Marketing & communication

EasyTime is allowed to use data in general benchmarking reports as long as the individual customer data is not highlighted and data from minimum 100 customers is used in the reporting. This is to create further value for our customers to benchmark against e.g., other companies and industries in general when it comes to different key figures.

EasyTime may state the fact that your company is a user of the software in its marketing material and activities. Your company agrees to EasyTime’s use of your company’s name and logo for marketing purposes including but not limited to EasyTime’s website.

EasyTime will send important information about e.g. upgrades and planned downtime to EasyTime Responsibles at your company. This means that EasyTime Responsibles must not unsubscribe from our email list: service information and product/system/server changes as the EasyTime Responsible needs to be informed about important changes.

You add the EasyTime Responsibles under My EasyTime Account in EasyTime and need to have at least one responsible in your company, and you can add as many as you want. We recommend having at least two EasyTime Responsibles.

You need to have appointed a data responsible in your company that is the only person who can contact EasyTime regarding processing your data. This can be in the event of a change of data, deletion of data or deeper insights about your employee data in your EasyTime. This person is appointed under Personal data protection in the System administration and must contact support@EasyTime.com with the request in writing.

  1. Data integrity

EasyTime processes personal information only for the purposes for which it was collected and in accordance with this T&C. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this T&C. We take reasonable steps to ensure that the personal information we process is accurate, complete and current, but we depend on our users to update or correct their personal information whenever necessary.

EasyTime does not warrant that:

  • EasyTime will be bug-free or operate in combination with any other hardware, software, system or data
  • low priority bugs will be corrected

It is your own responsibility to validate that the data you use for reports and other calculations are correct.

  1. Liability of provider

In the case of EasyTime’s failure to perform under this agreement, you must notify EasyTime of the alleged non-performance in writing and EasyTime will be entitled and obliged to remedy the non-performance without undue delay.

Force majeure 

Force majeure is any set of circumstances outside a party’s reasonable control, preventing or adversely affecting the performance of that party’s duties under the agreement. For the avoidance of doubt, lack of funds must never be deemed force majeure. Break-down of EasyTime’s systems due to viruses or hackers shall be deemed force majeure, provided EasyTime had taken preventive action in accordance with normal practice in the industry.

EasyTime’s liability to pay damages in the case of any non-performance shall not encompass any indirect loss, consequential loss, business interruption, loss of business opportunities, loss or corruption of data, or loss caused by non-availability of the software. However, if the non-performance is due to EasyTime’s gross negligence, you shall be entitled to damages in accordance with Danish law. The damages cannot exceed an amount equal to your aggregate payments to EasyTime (exclusive of VAT) in the last 12 months before the non-performance. In the event that 12 months have not yet passed this limit, it shall instead be the expected aggregate fee for the first 12 calendar months of the cooperation.

EasyTime shall not be liable to pay any compensation or damages to the extent that the non-performance is due to force majeure.

EasyTime is entitled to perform the agreement wholly or partly through sub-suppliers, however, EasyTime’s obligations and liability shall not be reduced thereby.

Indemnification 

The failure of EasyTime to exercise or enforce any right or provision of the T&C shall not constitute a waiver of such right or provision. The T&C constitutes the entire agreement between your company and EasyTime and governs your use of EasyTime, superseding any prior agreements between you and EasyTime (including, but not limited to, any prior versions of the T&C).

  1. Applicable law and disputes

This agreement shall be governed by Danish law. The parties will attempt to settle any dispute by negotiation between the parties. Any dispute shall be brought before the City Court of Copenhagen, Denmark.

If you have any questions regarding this T&C, please contact us at support@EasyTime.com.